Monitoring & Alerting

Our solutions team carefully selects the most appropriate monitoring tools for you, ranging from those offered by cloud service providers to third-party solutions. We guarantee that your IT infrastructure operates optimally at all layers, including network, software, database, storage, and OS without any interruptions.

Service Continuity

Our ITIL-certified support engineers have extensive experience conducting Disaster Recovery (DR) tests and initiating DR switches. This process gives you assurance in the event of a site failure and helps to establish the appropriate Recovery Time Objective (RTO) and Recovery Point Objective (RPO).

Deployment Methodologies

Our support engineers specialize in performing production deployments under various methodologies, such as

  1. Maximum Availability Architecture (MAA)
  2. Blue/Green deployments
  3. Canary
  4. A/B deployments

Operational Readiness

Our maintenance engineers are trained to perform operational readiness checks prior to production deployment. We ensure the implementation steps are practiced in a simulated environment, including the capability of returning to the previous stable release. Tasks such as log rotation, memory utilization, and the health of servers and applications are monitored on a regular basis.

Support Services

We troubleshoot to determine the root cause of your software or infrastructure issues. We can make the necessary additions to keep your software up to date and manage hardware, servers, and data centers. We provide essential guidance and apply security patches to avoid breaches and threats. We also train how to manage software, hardware and security in your production environments. We also review and adjust the system to optimize performance and maximize efficiency.

Monitoring Tools setup

We offer customizable dashboards, install monitoring agents, and create alerts on various monitoring tools available in the market. We specialize in the following tools:

  1. Splunk
  2. Dynatrace
  3. App Dynamics
  4. ELK
  5. Prometheus
  6. Nagios
  7. Grafana